GTC - General Terms and Conditions
doctorseyes GmbH

1 Scope of application, platforms and contractual partners

(1) These General Terms and Conditions (hereinafter “GTC”) apply to all contracts concluded via the online stores www.dentaleyepad.de and www.doctorseyes.com between us, the

doctorseyes GmbH
Abbey St. 28
88416 Ochsenhausen
Germany
Managing Director: Thomas Henninger
Register court: Biberach Local Court, HRB 641792
Sales tax identification number according to § 27 a sales tax law: DE813948915
E-mail: info@doctorseyes.de

and you as our customer. These GTC apply to both consumers and entrepreneurs, unless a differentiation is made in the respective clause.

(2) Consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. Entrepreneur is a natural or legal person or a partnership with legal capacity which, when concluding a legal transaction, is acting in the exercise of its commercial or independent professional activity (e.g. dentists, orthodontists, dental laboratories, sales partners).

2 Subject matter and conclusion of contract

(1) The subject matter of the contract is the sale of dental camera systems (in particular dentaleyepad) and dental photo accessories (in particular ultrabright and clearbright photo mirrors, cheek holders, contrastors and associated spare parts/adapters) via our above-mentioned online stores.

(2) The presentation of the products in the online stores does not constitute a legally binding offer, but a non-binding invitation to order (Invitatio ad offerendum).

(3) By sending the order via the button in the order process, the customer submits a binding offer to conclude a purchase contract. The order confirmation sent immediately afterwards by e-mail merely documents receipt of the order, but does not constitute acceptance of the contract. A contract is only concluded when we accept the order by sending a separate order confirmation by e-mail or when we dispatch the goods.

3 Prices, shipping costs and separate customs notice

(1) The prices quoted in the online stores are in euros (EUR) or the selected currency. For deliveries within the European Union (EU), the prices include the statutory VAT, unless it is a tax-free intra-Community delivery to a company stating a valid foreign VAT ID number.

(2) The shipping costs incurred are not included in the purchase price. They are shown separately during the ordering process and are to be borne by the customer.

(3) SPECIAL NOTE FOR INTERNATIONAL DELIVERIES (OUTSIDE THE EU):

Please note: When shipping to countries outside the European Union (such as the United Kingdom (UK), the USA, the United Arab Emirates, Australia, Canada and other non-EU third countries), additional import duties, local taxes, customs clearance fees or import duties may apply in the destination country.

All of these additional costs are not included in our product prices or shipping costs and must be borne entirely by the buyer. These fees are usually charged directly to the recipient when the parcel is delivered by the responsible customs office or the contracted transport company. We have no influence on these fees and strongly recommend that customers from non-EU countries check with their local customs authorities for any costs that may be incurred before ordering.

4 Terms of delivery and transfer of risk

(1) We ship our products within Europe and internationally (e.g. UK, USA, UAE, Australia, Canada).

(2) Unless otherwise agreed, delivery shall be made to the delivery address specified by the customer.

(3) If the customer is entrepreneurthe risk of accidental loss and accidental deterioration of the goods shall pass to the customer as soon as we have delivered the goods to the forwarding agent, carrier or other person or institution designated to carry out the shipment (sale by dispatch according to § 447 BGB). If the customer consumerthe risk is only transferred when the goods are handed over to the customer or a third party named by the customer.

5 Terms of payment and retention of title

(1) The payment methods displayed in the online store during the ordering process are available to the customer (e.g. credit card, PayPal, prepayment).

(2) The delivered goods shall remain our property until full payment of all claims arising from the purchase contract (retention of title).

6 Warranty (liability for defects) and guarantees

(1) The statutory provisions on liability for defects shall apply, unless otherwise regulated below.

(2) For entrepreneurs applies:

• The warranty period for new goods supplied by us is 12 months from delivery of the goods.
• The customer is obliged to inspect the goods immediately after delivery and to notify us in writing of any recognizable defects without delay (within 5 working days at the latest) (§ 377 HGB). If no notification is made, the goods shall be deemed to have been approved.

(3) Warranty commitments on our part (e.g. extended manufacturer warranties on the dentaleyepad) are only valid if they are set out in writing and attached to the product or explicitly stated in the order confirmation.

7 Right of withdrawal for consumers

(Note: By law, this right of withdrawal is only available to consumers, generally resident in the EU. There is no statutory right of withdrawal for commercial customers such as dentists or laboratories).

Information regarding the right of withdrawal for consumers can be found in our cancellation policy at: cancellation policy page

8 Final provisions, applicable law and place of jurisdiction

(1) The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). In the case of consumers, this choice of law shall only apply insofar as the protection granted is not withdrawn by mandatory provisions of the law of the country in which the consumer has his habitual residence.

(2) Since doctorseyes GmbH has its registered office in Germany, the exclusive place of jurisdiction for all disputes arising from or in connection with this contract is our registered office in 88416 Ochsenhausenif the customer entrepreneurmerchant within the meaning of the German Commercial Code (HGB) or a legal entity under public law.

9 Consumer dispute resolution

We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.